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Shipping


Free Ground Shipping Special Offer (Limited Time Only)

Receive Free Ground Shipping on orders over $50. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam and Australia.

Where We Ship

United States (48 contiguous United States)
We strive to get your items to you as quickly as possible. We do not offer express shipping at this time. Most orders are shipped the next business day after they are placed. We use US Postal Service shipping for all orders in the continental US. Standard orders arrive within 5-10 business days.

Hawaii and Alaska Customers
The cost for shipping is $6.95. Items going to Hawaii and Alaska are shipped via US Postal service and arrive within 8-12 business days!

US Virgin Islands, Puerto Rico, Guam and Australia Customers
The cost for shipping is $21.95 for each item in the order. Your order will ship via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

Canadian Customers
The cost for shipping is $9.95. Your order will ship via United States Postal Service. Please allow 1-2 weeks for delivery. Also, please note that you will have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your hipS-sister invoice. All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount will not be refunded to your credit card. The maximum refusal fee is $49.90

Shipping Procedures

Shipping Confirmation Emails
We will send you a shipping confirmation email when all or part of your order is shipped.

Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.

  • Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
  • Most items are available to ship in 1-2 business days unless otherwise noted.

Returns

hipS-sister will gladly authorize returns within 30 days of receipt of your order. Please email or call us to receive a return authorization number. Ship the product back to us using a courier service that provides a tracking number. You are responsible for the cost of shipping the items back to us. Shipping charges are not refundable. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. You may request a return online by email to support@hipssister.com. Usual turnaround time is 1 – 2 weeks from time shipped to when refund is issued.

hipS-sister guarantees against manufacturer's defects. Regular wear and tear does not qualify. If you feel the item(s) purchased are defective and were purchased from this website, please contact us by emailing support@hipssister.com.

Exchanges

Please contact us at support@hipssister.com for product exchanges. hipS-sister wants you to love the product you purchased.